Do we need technical people on the team?
No. The right participants are the people who deal with the problem every day, in operations, finance, HR or customer service, because they know the undocumented workarounds. We provide the technical expertise, and they bring the domain knowledge and do the building with us beside them.
What if we don't know which problem to solve?
That is the purpose of phase 2. Most teams arrive with a general sense that "there's a lot of manual work" and leave the Map phase with one specific, scoped problem that everyone agrees is worth solving. You do not need to choose it before you start.
How much of the team's time does this take?
4 days in person, spread across 6 weeks. The gaps between sessions are deliberate, so the work can settle and participants keep up with their regular jobs between sessions.
Who owns the tool at the end?
You do. Your team built it and can explain it, and it stays in production inside your business, so both the tool and the knowledge remain in-house when the program ends.
Can you run it in French?
Yes. We are based in Québec and work in English and French, so each cohort runs in the language your team works in.
What does it cost, and when's the next cohort?
Cohort dates, formats and pricing are published on the program site: residenceia.ca. To discuss your situation first, book a call and we will tell you whether the program fits your team.